Such as verifying users credentials, licenses, updates to Outlook clients and whether Outlook servers are reachable.ĭepending on the results of the test, Office 365 Support and Recovery Assistant will offer to automatically fix the problems you are having or it will provide you with instructions on recommended solutions for your issues.Īll the diagnostic results from running the Office 365 Support and Recovery Assistant are saved in a log file for users to share with their support engineers and or Outlook admin, for further investigation. The Office 365 Support and Recovery Assistant, performs a series of diagnostics tests to identify the root cause of the issues occurring. The Microsoft Office 365 Support and Recovery Assistant helps users troubleshoot and fix their account and or profile related Outlook issues. You will be asked to rate the application and provide feedback at the end.Back in June, Microsoft released the first look public beta of the Office 365 Support and Recovery Assistant.

In this case it fixed the issue so we clicked Yes. If not, click No to go through more troubleshooting steps. After this you can launch Outlook and all should be fine. The tool will run and create a new profile for you with the name of the email account. It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc. Once selected, choose the option best suited for your situation. Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above.

Again the tool was run and here are the steps: Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented.

As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred. Microsoft has this great tool that assists with issues on Office 365.

Support and recovery assistant